Fairmont Farm & Market Privacy Policy

Effective: September 10, 2021

1. Please Read Carefully

Fairmont Farm & Market cares deeply about the privacy of its visitors and users. To that end, this Privacy Policy (“Privacy Policy”) describes how Fairmont Farm LLC. use, and share your Personal Information, as well as an explanation of the data rights you may have in that Personal Information. This Privacy Policy applies to all Fairmont Farm & Market users, including unregistered visitors, registered users, and premium users (collectively, “Users”, “you”, or “your”), and to all Fairmont Farm & Market services, including our websites (including www.fairmontfarminc.com and any of its subdomains, the “Website”), web applications, mobile applications (“Mobile Apps”), and related services (collectively, the “Services”). This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.

 

Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your Personal Information.  If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our Services.  If you have any questions or concerns regarding this policy, please contact us here.

2. What "Personal Information" Do We Collect?

1. User information:

 

We may collect the following types of information: your name, home address, email address, telephone number, mobile phone number, geographic location and other demographic information, mobile device information, site traffic information, credit card information, current and historical purchase and order information. We may track what site you came from, or what site you visit when you leave us. We may track your use of the app. We may collect audio and visual information. When you visit, download, and/or use any of our Services, we may collect aggregated usage Personal Information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying Personal Information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc. Information we collect from other sources. We may receive Personal Information about you from third-party sources, such as i) security providers , fraud detection and prevention providers for example to help us screen out users associated with fraud, ii) social media platforms, when you log-in or sign-up using your social media account, we may receive Personal Information from that service (e.g., your username, basic profile Personal Information) and in some cases, we may collect Personal Information from lead enhancement companies which help us to improve our service offering; iii) advertising and marketing partners in order to monitor, manage and measure our ad campaigns.

We receive information from and about you in a variety of ways, for example, when you:
 

  • Make a purchase of product or gift cards via telephone, mail, online, or in our retail stores

  • Seek a refund or replacement.

  • Set up a personalized Fairmont Farm & Market account.

  • Sign up to receive promotional emails or text messages.

  • Enroll in a Fairmont Farm & Market subscription

  • Enter one of our promotional sweepstakes, contests, or surveys.

  • Correspond with our Customer Service department.

  • Access our social media pages.

  • Click on sponsored links or third-party advertisements.


We may receive information about you from public sources or third parties. For instance, we may obtain data from other companies, including data brokers, to enhance our existing customer information. We receive information from social media platforms and business partners, including online advertisers and co-sponsors. We gather information about gift recipients for whom you place an order.

2.2. Fairmont Farm Inc. jobs applicant information

 

We also collect information that is provided to us by Fairmont Farm & Market jobs candidates (“Applicants”), when they apply to any of the open positions published on www.fairmontfarminc.com, by e-mail or otherwise.

3. How Do We Use Your "Personal Information?"

  • to process purchase or refund transactions;

  • to improve our marketing and promotional efforts;

  • to statistically analyze site usage;

  • to improve our content and product offerings;

  • to customize Site content, layout, and services;

  • to evaluate your personal interactions with us to enhance your shopping experience;

  • to communicate with you;

  • to diagnose problems with our servers

  • to manage and enhance the Site; and

  • for security purposes.



In addition, we may share personally identifiable information with unaffiliated third parties for any of the following reasons: (1) you request or authorize it, (2) the information is provided to help complete a transaction for you, (3) the information is provided to comply with law, applicable regulations, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety, or the rights, property or safety of our users or others, (4) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that we sell assets to another party, customer information may be one of the transferred assets), (5) the information is provided to our agents, outside vendors or service providers to perform functions on our behalf, (6) the third parties provide goods or services that we believe may be of interest to you, or (7) the information is provided to such third parties as otherwise described in this Policy.

Our website analytics partners use this data in an aggregated format to determine how visitors use our Site so we can improve website experiences. In addition, we use this information to better serve you with appropriate and relevant marketing offers.

As part of your business relationship with Fairmont Farm & Market, you will be asked to supply us with your postal address and/or phone number. Regardless of whether this is a wired or wireless phone number or whether this number is listed on the Do-Not-Call Registry, you consent to being contacted by Fairmont Farm & Market at this number, for any purpose (including sales, marketing and promotional offers) and by any means (including autodialed or prerecorded voice calls and text messages made with an automatic telephone dialing system). In this regard, you specifically acknowledge and understand that you may incur, and will bear sole responsibility for, charges related to these incoming calls or messages.

Customers placing orders from the European Union: We use your data only to process and complete your requested transaction.

4. How We Share Your "Personal Information"

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Fairmont Farm Inc. may share the following categories of Personal Information with Third Party Service Providers for a business purpose:

  • identifiers, including name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.
     

  • commercial Personal Information, for example Personal Information regarding products or services purchased, obtained, or considered.

4.1.

Law Enforcement, Legal Requests and Duties: Fairmont Farm Inc. may disclose or otherwise allow access to any categories of your Personal Information described in this Privacy Policy pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.

4.2. 

Protecting Rights and Safety:  Fairmont Farm Inc.  may share any categories of your Personal Information described in this Privacy Policy if we believe in good faith that this will help protect the rights, property or personal safety of Fairmont Farm Inc., any of our Users, any Users-of-Users, or any member of the general public, with or without notice to you.

4.3. 

Fairmont Farm Inc. Subsidiaries and Affiliated Companies: We may share your Personal Information internally within our family of companies, for the purposes described in this Privacy Policy. 

4.4. 

In connection with a change in corporate control: In addition, should Fairmont Farm Inc. or any of its affiliates undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your Personal Information may be shared with the parties involved in such event.

5. Where Do We Communicate With Website Visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

6. How Do We Use Cookies And Other Tracking Tools?

We may use automated means to gather general statistical information about you, your computer or device, including IP addresses, browsers, operating systems, domains, device settings, pages viewed, visitor count, goods and services purchased, transactions completed, etc. To facilitate this, we use cookies to store and track information on our websites. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us who you are and enable us to access your account information so you do not have to re-enter it on subsequent Site visits, gather statistical information about usage by registered or unregistered users, research visiting patterns, and display our own enhanced online advertising tailored to your interests. If you disable cookies on your computer, you may not be able to purchase Fairmont Farm & Market products online.

7. Why Do We Retain Data?

Because Fairmont Farm & Market is a purveyor of perishable food products, we must retain data on sales transactions for an extended period of time in order to facilitate any claims or recalls. If you refuse to provide your data to facilitate a transaction, we reserve the right to refuse and reject any attempt by you to make a purchase.

8. To withdraw your consent for collection of Personal Information:

If you don’t want us to process your data anymore, please contact us at info@fairmontfarminc.com or send us mail to: 141 Lyle Haven Road, East Montpelier VT 05651.

9. Collection of Personal Information from Children Under 13:

We do not knowingly collect or use personal information from children under 13 without containing verifiable consent from their parents. We have no way of distinguishing the age of individuals who access our website, and so we carry out the same Policy for individuals of all ages. If a child has provided us with personal information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities. For more information about the Children's Online Privacy Protection Act (COPPA), visit the FTC website: www.ftc.gov.

10. Contact Us

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@fairmontfarminc.com or send us mail to: 141 Lyle Haven Road, East Montpelier VT 05651.

11. Policy Updates & Changes

The practices and policies contained in this Policy are subject to change and may be modified by Fairmont Farm & Market at any time. Any such material changes will be communicated through the Site and will be applied only to information collected on a go-forward basis. For this reason, Fairmont Farm & Market encourages you to review this Policy each time you visit the Site. The terms in this Policy replace all previous notices or statements with respect to the same subject matter.